Question 1

Q1. What areas do you cover?

Accepted Answer

We provide logistics services across 30,000+ pincodes Pan-India.

Question 2

Q2. Do you provide door pickup and door delivery?

Accepted Answer

Yes, we offer complete door-to-door logistics solutions.

Question 3

Q3. Are you associated with RIVIGO by Mahindra Logistics?

Accepted Answer

Yes, CITYONE LOGISTICS is the Official Retail Partner of RIVIGO by Mahindra Logistics.

Question 4

Q4. Can individuals also use your service, or is it only for businesses?

Accepted Answer

Both individuals and businesses can use our services.

Question 5

Q5. How do I book a pickup?

Accepted Answer

You can book online through our website or contact our customer support team.

Question 6

Q6. What types of goods can I ship?

Accepted Answer

We handle a wide range of shipments for both personal and commercial needs. (Restricted items as per logistics guidelines apply.)

Question 7

Q7. Do you offer customized solutions for e-commerce and SMEs?

Accepted Answer

Yes, we provide tailored logistics services for businesses of all sizes.

Question 8

Q8. How secure are my shipments?

Accepted Answer

All parcels are handled with utmost care, ensuring safe and damage-free delivery.

Question 9

Q9. Do you provide real-time tracking?

Accepted Answer

Yes, every shipment comes with live tracking so you can monitor progress.

Question 10

Q10. Why should I choose Cityone Logistics?

Accepted Answer

Because we combine Mahindra Logistics’ trusted network with personalized, efficient, and affordable service.

Frequently Asked Questions